Check our our new Return & Refund Policy
We accept RETURNS (No Exchanges) !!!
We want you to be completely satisfied with your purchase. We thank you for noting at time of order your shoe brand and size that you are trying to cover. We strive to review and verify that our guards will fit your specific brand and size, so we may contact you if a mistake was made or if a more optimal size is available for your shoe model. If you need a smaller or larger size, we will credit or invoice you for the difference. We are constantly updating our size chart to provide the most ideal size for you to choose. SMSportz® Splosheez are designed to fit multiple brands and sizes. Your guards may fit tighter if they are on the high end of the size range and more loosely if on the lower end. Please always try guards on indoors to assess fit and safety prior to wearing.
Merchandise purchased on Splosheez.com or SMSportz.com may be returned for a refund (including shipping costs for the first order within 30 days of the date of purchase and after for a restocking fee) if it meets the following conditions:
- Merchandise was purchased on Splosheez.com or SMSportz.com. We do not accept returns from other stores, exchanges with other customers, or other unauthorized retailers.
- Merchandise must be returned in its original condition within 30 days of purchase.
Original condition is defined as:
- Guards must be unworn with treads like new (it’s good to try them on indoors to check for secure fit), unaltered, with no visible markings.
- Merchandise must include original packaging-hang tags
- Indicate reason for return please
- Customer will be responsible for return shipping costs if product is returned in an unsellable condition and may be subject to a restocking fee.
SMSportz Design, LLC
205 DeAnza Blvd., #37
San Mateo, CA 94402
- If there is a fulfillment error made by SMSportz Splosheez, the correct item will be shipped to you at no charge
Refunds will be issued to the original form of payment and will include only the product and tax amount. Legitimate returns will be fully refunded but we may not refund shipping charges for serial returns.
Items received as a gift will be refunded to the purchaser.
Returns can only be completed in the country where the product was purchased.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the processing of your refund and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to: SMSportz Design LLC, 205 De Anza Blvd, #37, San Mateo CA 94402, United States
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.